Strategic Account Manager

Last Updated Nov 08, 2018
Mid Level | W2 | Flexible | Full-Time

Description

We are seeking an experienced Strategic Account Manager to join the Enterprise sales team to manage and grow our key customer relationships. In this role, you will play a critical part in our continued growth by ensuring high levels of customer satisfaction, high retention rates, and growth of the customer’s use of Spreedly in support of their expanding commerce strategies. The assigned account portfolio will include Spreedly's most strategic enterprise accounts and gateway partners. 

The ideal candidate has experience working with large mid-market companies and enterprise organizations and is capable of engaging in business-level and technical conversations at multiple levels of the organization.

Responsibilities

  • Retention - protect renewal revenues by ensuring that clients are deriving maximum value through their use of Spreedly 
  • Growth – track clients’ growth projections against current usage and initiate contract upgrades in a timely manner
  • Communication & planning - regularly review clients’ business priorities and growth strategies and build contract growth models in support of those strategies

Requirements

  • 3-6 years of customer facing experience
  • 2-3 years of strategic account management experience, with assigned revenue growth goals
  • Track record of growing contract value in strategic accounts
  • Experience with technology-based solutions and interacting with developers
  • Comfort working with a wide range of personalities and people
  • Curiosity to learn about payment strategies and growth drivers in key accounts
  • Ability to travel (up to 25%)

Nice To Haves

  • Prior experience at a growth stage SaaS company
  • Prior experience in the payments industry
  • Prior experience leading a strategic account management team

Spreedly is an equal opportunity employer. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples and structured interviews.

Due to the sensitive nature of what Spreedly does - handling payment data - candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later. 

The company Benefits and Perks will carry over into the job post.

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Benefits & Perks

  • Competitive salary + equity package
  • Outstanding medical and dental benefits (we pay 100% of monthly premiums for employees + families)
  • Open PTO policy
  • Tuesday/Thursday in-office days- the rest of the week employees are free to work wherever they choose
  • Paid lunches on in-office days
  • 12 weeks paid family leave
  • Company sponsored 401k
  • Yearly paid professional development
  • Life, AD&D, and long-term disability insurance
  • We wanted to build a company that reflected our ideal of balancing work greatness with life greatness.
  • We build great software that our customers love. And we’re in the incredibly exciting, high-growth Financial Technology (Fintech) space – think Stripe, PayPal, Apple Pay, etc.

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